Privacy Policy
Last updated: 1 August 2026
This policy explains how Newtown Education Group (ABN 55 670 509 556), trading as PTE Score Factory (“we”, “us”, “our”), collects, uses, stores and discloses personal information.
We are based in Brisbane, Queensland, Australia, and we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. How to contact us
Email: ptescorefactory5@gmail.com Phone: 0412 709 666
If you have a question about this policy or about how we handle your information, please contact us using the details above.
2. What we collect
When you message us on WhatsApp
If you message us on WhatsApp — including by tapping a WhatsApp button on one of our advertisements — we receive and store:
- Your phone number
- Your WhatsApp profile name, as you have set it
- The content of the messages you send us
- The date and time of your messages
- Where you reached us through an advertisement, an identifier for that advertisement and a click identifier generated by Meta
We use the advertisement identifiers to understand which of our campaigns are working. They do not tell us anything about your activity elsewhere on Facebook, Instagram or WhatsApp.
When you enquire about coaching
- Name, email address and phone number
- Your previous PTE or other English test results, if you choose to share them
- Your target score and test date
- Your study goals and availability
- Any other information you choose to tell us
When you enrol with us
- The information above, plus billing details needed to process your payment
- Attendance, practice test results and progress notes recorded during your coaching
- Any recordings of practice sessions, where you have agreed to these being made
We do not ask for, and you should not send us, identity documents, passports or visa paperwork. Our coaching services do not require them.
When you visit our website
- IP address, browser and device type
- Pages viewed and time spent on the site
- The website that referred you to us
- Information collected through cookies and similar technologies (see section 7)
3. How we use your information
We use personal information to:
- Reply to your enquiries
- Assess how we can help you reach your target score
- Deliver coaching, practice tests and feedback
- Schedule sessions and process payments
- Send you information about our services where you have consented
- Measure how well our advertising is working
- Keep proper business records and meet our legal obligations
We will not use your information for an unrelated purpose unless you would reasonably expect it, you have consented, or we are required by law.
4. Marketing and how to opt out
If you have given us your contact details and consented, we may send you information about our coaching services by WhatsApp, email or SMS.
You can opt out at any time — reply STOP to any message, use the unsubscribe link in any email, or contact us directly. We will action your request promptly and at no cost to you.
We do not sell your personal information, and we do not pass it to third parties for their own marketing.
5. Who we share your information with
| Who | Why |
|---|---|
| Meta Platforms, Inc. | We communicate with you through WhatsApp, which Meta operates |
| Google LLC | We use Google Workspace and Google Sheets to keep enquiry records |
| n8n | Our automation platform, which routes messages between our systems |
| Hostinger | Our website hosting provider |
| Our payment processor | To take payment for coaching services |
| Our accountant and professional advisers | Where needed for tax, legal or audit purposes |
We require our service providers to protect your information and to use it only for the purpose we engaged them for.
We do not disclose your personal information to anyone else without your consent, unless we are required or authorised by law.
6. Information stored overseas
Some of our service providers store data outside Australia, including Meta and Google in the United States, and n8n in the European Union.
By contacting us through these channels you acknowledge that your information may be stored and processed outside Australia, and that overseas recipients may not be subject to laws equivalent to the Australian Privacy Principles.
7. Cookies and analytics
Our website uses cookies to operate the site, remember your preferences and understand how the site is used. We may use analytics and advertising tools including Google Analytics and the Meta Pixel.
You can control or block cookies through your browser settings. Some parts of the site may not work properly if you disable them.
8. Keeping your information secure
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. These steps include access controls, multi-factor authentication on our systems, encryption of data in transit, and limiting access to staff who need it.
No method of transmission or storage is completely secure. While we take reasonable steps, we cannot guarantee absolute security.
9. How long we keep it
We keep personal information only as long as we need it, or as the law requires.
- Enquiries that don’t proceed: 2 years, then deleted
- Student records: 7 years after coaching ends, for tax and business record purposes
- Marketing contacts: until you opt out
When we no longer need information and aren’t required to keep it, we destroy or de-identify it.
10. Accessing and correcting your information
You can ask us to:
- Give you access to the personal information we hold about you
- Correct anything that is wrong, out of date or incomplete
- Delete your information, subject to our legal obligations
- Stop sending you marketing
Contact us using the details in section 1. We will respond within a reasonable time, usually within 30 days. There is no charge to make a request, though we may charge a reasonable fee for providing access in some cases. We may need to confirm your identity first.
11. Complaints
If you think we have mishandled your personal information, please contact us first. We will acknowledge your complaint and aim to resolve it within 30 days.
If you are not satisfied with our response, you can contact:
Office of the Australian Information Commissioner Website: oaic.gov.au Phone: 1300 363 992 Post: GPO Box 5218, Sydney NSW 2001
12. Data breaches
If we become aware of a data breach likely to cause serious harm, we will assess it promptly and, where required, notify affected people and the Office of the Australian Information Commissioner.
13. Changes to this policy
We may update this policy from time to time. The current version is always available at https://ptescorefactory.com/privacy-policy/. Where changes are significant, we will take reasonable steps to let you know.